Terms and Conditions

The fine prints on our deposit, cancelation and refund policies.

Deposit Payment Terms

Ceningan Divers' reservation and deposit policies. How to finalize your booking with us.

Cancellation and Refund Policy

Ceningan Divers' cancelation policy. What happens if you need to cancel your upcoming dive and stay with us.

Course Cancellation Policy

Ceningan Divers' cancelation policy. What happens if you cannot complete your PADI course.

Deposit Payment Terms

Deposit Payment terms

Ceningan Divers requires a minimum deposit of 50% of your requested package to confirm your booking. We cannot guarantee your reservation until your payment has been received.

Bookings will be held for 7 days. We reserve the right to release the booking if the deposit confirmation has not been received by then.

Changes to bookings after the deposit has been made can be done, however these will be subject to availability.

Bookings and deposit are non transferable. No show without communication will forfeit their deposit.

Package balance will be paid at the resort on arrival.

Deposit Payment Made via Paypal

Ceningan Divers uses Paypal, which offers a secure way of paying with your credit card. Paypal charges 4.5% transaction fee on all International transfers.

Payment for the Balance

For paying your account balances including drinks, food, extra dives, etc. when you are here, we accept the following methods:

  • Cash We are required to conduct all transactions in Indonesia Rupiah (IDR). 
  • Money Changing Service - You can exchange most major currencies such as S$, AUD, CAD, USD, CHF and at the resort. It will be converted to the BCA posted daily exchage rate to Indonesian Rupiah. This is the best payment option. To give you peace of mind we have a safe to lock your cash and valuables whilst you stay with us.
  • US$ currency must be 2006 or newer print. US$50 or US$100 denominations that are clean, crisp with no folds or marks
  • Credit cards Visa and Mastercard, Amex etc. You will be charge 3% of the total transaction. (You should let your card issuer know that you are travelling and you will be using your card in Indonesia. Otherwise it is possible for card issuer to block payments from abroad for security reasons)
Please note that there are NO ATM (Automated Bank Machines) on Nusa Ceningan Island. We offer Money Changing service at our office for guests needing local currency (based on BCA exchange rate). We recommend that you stock up on money before leaving mainland Bali. Payments by Credit Cards are calculated in Indonesian Rupiah and attract a 3% surcharge, Paypal payment attract a 4.5% surcharge.

Cancellation and Refund Policy

If you need to cancel your program due to illness or personal reasons at any point before your arrival the following policy will apply:

  • Deposit amount is non refundable, non transferable. (You will be charged 50% of the total program upon booking. If you cancel after finalizing your reservation, you will lose your deposit.
  • No show: No refund or credit will be issued.
** We strongly recommend you take trip protection insurance to ensure you do not incur any financial lost.

Course Cancellation Policy

If you cancel a course due to illness or personal reason at any point during the course, you will be charged the following fees:

Open Water Diver Course:

1,150,000Rp per day day fee
PADI Certification: 750,000Rp Fee (PADI Fee must be paid if student wish to receive a 1 year referral form)

Continuing Education Course:

Price of course minus the PADI Certification divided by number of days.
PADI Certification: 750,000Rp Fee (PADI Fee must be paid if student wish to receive a 1 year referral form)

Watersport (Diving and Snorkelling) Cancellation Policy

If you cancel your fun dives, snorkelling trip, PADI course or pre-booked activities made either by email or during your stay at the resort within less than 24 hours of planned activity, we will charge your account 100% of the book activity.

** We strongly recommend you get trip cancelation insurance.

 

Privacy Policy

Ceningan Divers recognizes that privacy is important. We would like to ensure our customers that any data collected during the payment process and during the course of email communications will not be used for any other purpose. Your data will not be disclosed to any third party other than those directly involved in the payment and email processes.

Would you like to know more?

If you would like to get more information about our resort, team and services, you can download our Ceningan Divers Booklet.

Would you like more information about our services?