Terms and Conditions

The fine prints on our deposit, cancelation and refund policies.

Deposit Payment Terms

Ceningan Divers and Ceningan Resort reservation and deposit policies. How to finalize your booking with us.

Cancellation and Refund Policy

Ceningan Divers and Ceningan Resort cancelation policy. What happens if you need to cancel your upcoming dive and/or stay with us.

Course Cancellation Policy

Ceningan Divers and Ceningan Resort cancelation policy. What happens if you cannot complete your PADI course.

Deposit Payment Terms

Deposit Payment terms

Ceningan Divers and Ceningan Resort requires a minimum deposit of 50% of your requested package to confirm your booking. We cannot guarantee your reservation until your payment has been received.

Bookings will be held for 7 days. We reserve the right to release the booking if the deposit confirmation has not been received by then.

Bookings and deposit are non-transferable, non-refundable. No changes will be allowed once the booking is confirmed. Please make sure to have your action plan finalize before making your deposit.

No show without communication will forfeit their deposit.

Accommodation, Diving and Package balance will be paid at the resort on arrival.

Deposit Payment Made via Paypal or Transferwise

Ceningan Divers and Ceningan Resort uses Paypal, which offers a secure way of paying with your credit card. Paypal charges 4.5% transaction fee on all International transfers (Currency conversion rate is done at an exchange rate of approximately 2.5% from the Banks). We also use Transferwise which work as a bank transfer broken, it work from many countries (not all) and you can make a payment in IDR directly to our Bank Account.

Payment for the Balance

For paying your account balances including drinks, food, extra dives, etc. when you are here, we accept the following methods:

  • Cash We are required to conduct all transactions in Indonesia Rupiah (IDR). 
  • Money Changing Service – You can exchange most major currencies such as S$, AUD, CAD, USD, CHF and at the resort. It will be converted to the BCA posted daily exchage rate to Indonesian Rupiah. This is the best payment option. To give you peace of mind we have a safe to lock your cash and valuables whilst you stay with us.
  • US$ currency must be 2006 or newer print. US$50 or US$100 denominations that are clean, crisp with no folds or marks
  • Credit cards Visa and Mastercard, Amex etc. You will be charge 3% of the total transaction. (You should let your card issuer know that you are travelling and you will be using your card in Indonesia. Otherwise it is possible for card issuer to block payments from abroad for security reasons)
Please note that there are only a few ATM (Automated Bank Machines)on Nusa Lembongan. We offer Money Changing service at our office for gguests needing local currency (based on BCA exchange rate). We recommend that you stock up on money before leaving mainland Bali. Payments by Credit Cards are calculated in Indonesian Rupiah and attract a 3% surcharge, Paypal payment attract a 7% surcharge.

Cancellation, Changes and Refund Policy

If you need to cancel your program due to illness or personal reasons at any point before your arrival the following policy will apply:

  • Bookings and deposit are non-transferable, non-refundable. No changes will be allowed once the booking is confirmed. Please make sure to have your action plan finalize before making your deposit. (You will be charged 50% of the total program upon booking confirmation. If you cancel and make changes after confirming your program, you will lose your deposit (Partial or in full).

  • No show: No refund or credit will be issued.
** We strongly recommend you take trip protection insurance to ensure you do not incur any financial lost.

Course Cancellation Policy

If you cancel a course due to illness or personal reason at any point during the course, you will be charged the following fees:

Open Water Diver Course:

1,500,000Rp per day day fee
PADI Certification: 700,000Rp Fee (PADI Fee must be paid if student wish to receive a 1 year referral form)

Continuing Education Course:

Price of course minus the PADI Certification divided by number of days.
PADI Certification: 700,000Rp Fee (PADI Fee must be paid if student wish to receive a 1 year referral form)

Watersport (Diving and Snorkelling) Cancellation Policy

If you cancel your fun dives, snorkelling trip, PADI course, scuba review or pre-booked activities prior to arrival at our Dive Resort, you will forfeit your deposit. If you cancel your pre-booked activity during your stay at the resort we will charge your account the full price of the activity. If it was pre-paid, no refund will be allowed.

** We strongly recommend you get trip cancelation insurance.

Accommodation Cancellation, Changes and Refund Policy

If you need to cancel your stay after making your deposit payment at any point before your arrival the following policy will apply:

  • Bookings and deposit are non-transferable, non-refundable. No changes will be allowed once the booking is confirmed. Please make sure to have your action plan finalize before making your deposit. (You will be charged 50% of the total program upon booking confirmation. If you cancel and make changes after confirming your program, you will lose your deposit (Partial or in full).

  • No show: No refund or credit will be issued.
** We strongly recommend you take trip protection insurance to ensure you do not incur any financial lost.

Miscellaneous

Be sure your Passport has a minimum of more than 6 months validity and 3 blank visa pages for arrival into Indonesia Some countries require Visa on Arrival to be paid upon arrival in Indonesia, this is USD $35. Please check about your passport before departure from home. Visa on Arrival is for 30 days only so please plan accordingly. If you require longer in the country please let us know and we can offer further information Please carry Indonesian cash. (Change foreign currency in South Bali as it can be difficult to exchange outside of main cities) Diving and Health Insurance are required, DAN offers comprehensive Hyperbaric Chamber insurance and this is most definitely recommended. A further insurance covering medical treatment is also required. Ceningan Divers and our team will not be responsible for costs accrued due to inadequate medical insurance coverage. Dive Assure is a good option for coverage.

Privacy Policy

Ceningan Divers and Ceningan Resort recognizes that privacy is important. We would like to ensure our customers that any data collected during the payment process and during the course of email communications will not be used for any other purpose. Your data will not be disclosed to any third party other than those directly involved in the payment and email processes.

Would you like to know more?

If you would like to get more information about our resort, team and services, you can download our Ceningan Divers Booklet.

Would you like more information about our services?