Deposit and Payment policy
Terms and Conditions
The fine prints on our deposit, cancelation and refund policies.
Deposit Payment Terms
Ceningan Divers and Ceningan Resort reservation and deposit policies. How to finalize your booking with us.
Cancellation and Refund Policy
Ceningan Divers and Ceningan Resort cancelation policy. What happens if you need to cancel your upcoming dive and/or stay with us.
Course Cancellation Policy
Ceningan Divers and Ceningan Resort cancelation policy. What happens if you cannot complete your PADI course.
Deposit Payment Terms
Ceningan Divers and Ceningan Resort require a non-refundable deposit to confirm your booking.
We cannot guarantee your reservation until your payment has been received.
The remaining balance is due on arrival at the resort.
We strongly recommend you take trip protection insurance to ensure you do not incur any financial loss.
What if I have to cancel my trip?
- You can postpone your upcoming trip to another date one time.
- As long as we have availability for the new dates, we will apply 100% of the deposit we received to your new dates.
- Travel to the resort needs to be within 18 months of the original booking date.
- If you wish to claim the loss on your credit card or travel insurance, we will offer you a letter of cancellation. You will forfeit your deposit with us.
Pay your deposit through PayPal or Wise
We offer the option to pay the deposit through a PayPal invoice or via Wise.com.
PayPal offers a secure way of paying the invoice we send you with your credit card. PayPal charges a 4.5% transaction fee on all International transfers and the currency conversion rate is done at an exchange rate of approximately 2.5%.
With Wise, you can make a payment in IDR directly to our Bank Account.
Cancellation, Changes and Refund Policy
If you need to cancel your program due to illness or personal reasons at any point before your arrival the following policy will apply:
- See above for our latest policy updates.
- No show: No refund or credit will be issued.
** We strongly recommend you take trip protection insurance to ensure you do not incur any financial loss. Course Cancellation Policy
If you cancel a course due to illness or personal reasons at any point during the course, a referral form will be issued and you will be charged the following fees:
Open Water Diver Course:
2,000,000Rp per day
900,000Rp for the PADI Course Materials
Continuing Education Courses:
Price of course minus the PADI Course Materials divided by the number of days left on the course.
Diving and Snorkelling Cancellation Policy
Once you have commenced your stay any cancellation of pre-booked activities will result in the full activity cost being charged. Please be aware that if the activity was pre-paid, refunds will not be provided.
** We strongly recommend you take trip protection insurance to ensure you do not incur any financial loss. Accommodation Cancellation, Changes and Refund Policy
If you need to cancel your stay due to illness or personal reasons at any point before your arrival the following policy will apply:
- See above for our latest policies updates.
- No show: No refund or credit will be issued.
** We strongly recommend you take trip protection insurance to ensure you do not incur any financial loss. Miscellaneous
Before your journey to Indonesia, ensure that your passport has a validity of at least 6 months and contains a minimum of 3 blank visa pages for your entry into the country. Please note that some nationalities require a Visa on Arrival, which can be obtained upon your arrival in Indonesia for a fee of USD $35. We strongly advise you to verify your passport's validity well in advance of your departure from your home country. The Visa on Arrival allows a stay of 30 days, so please plan your visit accordingly. We recommend carrying Indonesian Rupiah (IDR) with you. It's advisable to exchange foreign currency in South Bali, as exchanging it outside major cities can be challenging. Diving and Health Insurance are mandatory for your safety and well-being. DAN offers comprehensive short-term dive accident coverage which you can get through us on site. Additionally, you should have insurance that covers medical treatment. It's essential to understand that Ceningan Divers and our team cannot assume responsibility for any expenses incurred due to inadequate medical insurance coverage.
Privacy Policy
Ceningan Divers and Ceningan Resort recognizes that privacy is important. We would like to ensure our customers that any data collected during the payment process and during the course of email communications will not be used for any other purpose. Your data will not be disclosed to any third party other than those directly involved in the payment and booking processes.